If something is not right with your order, here is how returns and refunds work at thcgummiess.uk. This is a standard outline — please confirm it against your actual policy and UK consumer law (the Consumer Contracts Regulations) before relying on it.
Eligibility
[State which items can be returned and any time limit, for example within 14 days of delivery.]
Consumable products
For hygiene and safety reasons, [state your policy on opened or used edible products]. Please check your order carefully before opening.
Damaged or incorrect orders
If your order arrives damaged or incorrect, contact us within [X days] and we will put it right — either a replacement or a refund.
How to request a return
Email [your support email] with your order number and a short description of the issue, and our team will guide you through the next steps. You can also reach us via our Contact page.
Refunds
Approved refunds are issued to your original payment method within [X working days] of approval.
Related information
For delivery times and costs, see our Delivery & Shipping page. For more answers, visit our FAQ, or browse the shop and return to the homepage.