Below are answers to the questions we are asked most often. Can’t find what you need? Contact us and we’ll be glad to help.
Delivery & packaging
How fast is delivery?
We offer next-day UK delivery — order before [cut-off time] for next-working-day dispatch. Full details are on our Delivery & Shipping page.
Is delivery discreet?
Yes. Every order ships in plain, unbranded packaging, so there is nothing on the outside to indicate what is inside.
How much is delivery?
A flat rate of £[fee], or free on orders over £[threshold].
Do you deliver across the UK?
Yes, we ship UK-wide.
Payment & returns
What payment methods do you accept?
[List your accepted payment methods here.] Checkout is quick and secure.
Is checkout secure?
Yes — all payments are processed securely.
Can I return an order?
See our Refund & Returns Policy for full details on eligibility and how to request a return.
My order arrived damaged or wrong — what now?
Contact us and we will put it right.
Ready to order? Browse the shop or head back to the homepage.